The application process is simple and straightforward; initially, you only need to:

Apply for UNIFY DONATION membership

1. click the “Apply Now” button on the screen, and
2. enter the contact details, and
3. click the “Apply Now” button again to submit the application, and
4. a confirmation email will be sent to you immediately to acknowledge the receipt of your application, and
5. sit back and relax, it’s all set and done!

We will contact you with the results and the subsequent actions to be taken once the evaluation is finalized.

We strictly follow these rules for users who adopt Unify Donation’s service:

1. No setup fee
2. Costs follow a Usage-Based Pricing model, which varies depending on the number of donation transactions received from donors, calculated on a monthly basis. Currently, the plan is to charge participating organizations HK$1.00 for each new transaction created within that month
3. No other hidden cost

Unify Donation’s system operates independently. It allows for the exportation of all captured data, which can be shared with other applications through Excel or CSV files. Currently, our development team is creating an interface with QuickBooks and MYOB to facilitate seamless data integration with their accounting and finance systems.

Our support team is available from 09:00 to 18:00, Monday through Friday, excluding public holidays. You can reach us via our hotline at +852 9012 3213, or for a more efficient response, please email us at info@unifydonation.org

The foundational element of our system’s development is the adherence to the Payment Card Industry Data Security Standard (PCI DSS). This top-tier security measure, established by leading payment card organizations such as Visa and MasterCard, ensures the protection of donor and payment information throughout processing, storage, and transmission.

Upon subscription, each participating organization will receive a unique URL for their donation form and a distinct database to store data exclusively related to the organization.

A Non-Disclosure Agreement (NDA) is provided for signing upon request, ensuring that sensitive information, including donor personal details, donation specifics, and payment information, remains confidential and is used solely for the purposes outlined in the NDA.

Certainly, there is. Upon application approval, you have the option to subscribe for a trial account to be set up for familiarization of the system before actual use.

Alternatively, we would also be delighted to conduct a one-on-one system demonstration at a time that suits you, to address any questions you might have.

Certainly. You can choose one or several payment methods to accommodate your donors’ convenience. Our range of payment options includes, but is not limited to, the following:

1. Credit Card
2. Fast Payment System (FPS)
3. Cheque
4. ATM / Cash

Our team includes dedicated members who are responsible for reviewing and managing all matters related to applications. The approval process, from the submission of the application to its approval, is expected to take 7 to 10 business days. Applicants will be notified in a timely manner via phone or email.

Certainly.  Even though the system was only made available for public subscription a few months ago, we have already managed to attract, and satisfied organizations with utilizing the system.  For their impressions, please see the Testimonials section on our website.

The following is a brief outline of the high-level action items to be executed upon application approval.  Each of the items below is a collaborative effort between the support team and the organization administrator:

1. Apply for a credit card payment account
   • This is only necessary if a credit card will be used for donation payments
2. Establish system connectivity
3. Conduct a briefing session for the administrator
4. Set up parameters in the system
5. Import usable data from other applications
6. Conduct a trial run with real-life scenarios
7. Finalize and agree on a Go-Live date

Upon approval of your application, we will designate an experienced support representative to collaborate with your administrator in setting up your account correctly. The entire process is anticipated to be finalized within five working days.

Should you choose to discontinue using the system, please notify us of your decision.  We will collaborate with you to facilitate your exit from our system, and please be rest assured that the data remains your property.  Following this, we will carry out the necessary withdrawal procedures, and your organization’s database will be permanently erased.